Free trial and paid access
Web4 AI offers a 7-day free trial for qualified business users. Trial requests do not require a payment method and do not automatically convert into a paid subscription.
Paid access begins only after the customer selects a paid plan or completes an approved payment/order process.
Digital delivery
Web4 AI is a digital SaaS service. We do not ship physical goods. Access is delivered by account invitation, workspace setup, or email instructions, usually within 1 business day after payment confirmation or approval.
If we cannot activate access within the stated period, contact support so we can resolve the issue or review a refund where appropriate.
Cancellation
Customers may cancel future renewal by emailing [email protected]. Include the workspace name, billing email, and requested cancellation date.
Cancellation stops future renewal. Unless required by law or this policy, it does not automatically refund the current billing period.
Refund eligibility
Because Web4 AI delivers digital SaaS access, paid subscription fees are generally non-refundable once a workspace has been activated and materially used.
We will review refund requests for duplicate charges, confirmed billing errors, unauthorized payment reports, material service-delivery failures, or cases required by law. Approved refunds are returned to the original payment method when possible and may take 5-10 business days to appear depending on the bank or card network.
How to request a refund or dispute review
Email [email protected] within a reasonable time after the charge. Include the billing email, charge date, workspace name, and a short explanation.
We normally acknowledge billing and refund requests within two business days. If more information is needed, we may ask for verification before completing the review.